Refund policy

Paws & Puss™ Return & Refund Policy

Last updated: November 2, 2026

At Paws & Puss™, we want you and your furry companions to love every purchase. If something isn't right, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, items must be unused, unworn, in their original condition, and returned with their original packaging and accessories.

To start a return, please contact Paws & Puss™ through our store's contact page with your order number and reason for the return.

Return Authorization

Please contact us before sending any item back. We will review your request and provide return instructions and an appropriate return address if your return is approved.

Do not send returns to an address shown on your shipping label unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the issue.

We will review the problem and arrange an appropriate remedy, such as a replacement, refund, or other solution, consistent with applicable law.

Non-Returnable Items

For hygiene and safety reasons, certain used pet products, personalized products, and other items identified as final sale may not qualify for discretionary returns.

These restrictions do not limit your rights regarding defective or incorrectly supplied goods under applicable law.

Return Shipping

For approved returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, Paws & Puss will arrange an appropriate solution at no additional cost to the customer, which may include a replacement, refund, or prepaid return shipping.

Please contact us before returning any item. Because our products may ship from different fulfillment locations, we will provide the correct return address and instructions after reviewing your request.

Do not send returns to the address printed on the original shipping label unless specifically instructed.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5 business days of approval. Your bank or payment provider may require additional time for the funds to appear in your account.

For damaged, defective, or incorrect items, we may offer a refund or replacement without requiring the product to be returned, depending on the circumstances and applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to accommodate cancellation requests before the order is processed or shipped.

Once an order has shipped, cancellation may no longer be possible, but eligible returns can still be requested.

Contact Us

For questions about returns, refunds, or order cancellations, please contact our customer support team at support.pawsandpuss@gmail.com or use the contact form on our Paws & Puss website.

We appreciate your trust in Paws & Puss — because every paw deserves a gift!